Cookies are used on our website and in our emails to provide you with a better service and experience. This document describes the categories of cookies we use and share with our partners, their purpose and how you can change your preferences.
What are cookies?
Cookies are small data files stored by your browser on your computer’s hard drive. Each time a user returns to our website, the browser sends these cookies back to us so that we can provide a personalised experience that reflects their preferences and facilitates access to our services.
What cookies do we use?
The cookies we use allow us to recognise returning users and their details so that they do not have to enter the same information again and again. They also allow us to analyse the traffic patterns of users visiting our website in order to improve usability.
We may use technical cookies to enable you to take advantage of the services you request through our website. Without these cookies, it would not be possible to provide the services you have requested. For example, technical cookies may be used to:
allow users to access secure areas of our website without having to continually log in
remember any actions performed by the user (for example, completing a form) when returning to the previous page of a session
Analytical cookies may be used to obtain information about the use of the website, advertisements and emails and to alert us to any errors. In addition, these cookies allow us to obtain detailed technical information such as the last page visited, the number of pages visited, whether an email has been opened, which parts of the website or emails are clicked on by users and the time elapsed between clicks. This information may be associated with user details such as IP address, domain or browser; however, it is analyzed together with other people’s information so as not to identify one particular user to another. For example, these cookies may be used on our website to:
analyze and improve the performance and design of our website, advertisements and e-mails
quantify the response to our advertisements and improve their effectiveness
calculate errors that occur on our website to improve service and handle any complaints
These cookies are not essential, but they allow you to take advantage of several useful features on our website. For example, they may be used on our website to
remember preferences selected by you during previous visits, such as country/language, interests and website presentation (layout, font size, colours and so on). This way, the user will not have to re-enter this information
remember answers to questions posed by our site, e.g. on participation in customer satisfaction surveys, so that they are not re-presented to the user
determine whether a service has already been proposed to the user
provide information to enable optional services to functio
Targeting or promotional cookies
These cookies may be used on our website to serve advertisements tailored to your interests. Targeting or promotional cookies allow us to obtain detailed information about how users navigate our website (for example, the services most viewed by a particular person). They also allow us to recognise a user who returns to our website and/or a site that is part of the network of one of our promotional partners. By doing so:
our advertising partners can offer users of websites that are part of their network advertisements on products and services that have already been viewed
it is possible to limit the number of times a particular ad is shown to a user and to calculate the effectiveness of an advertising campaign
these cookies may be stored and used by us and/or our advertising partners.
When a user uses our website, some cookies may be stored that are not controlled by us. This happens, for example, if you visit a page that contains content from a third party website. As a result, the user will receive cookies from these third-party services. Cookies do not contain any personal information unless you are logged in to your account. For example, third party cookies could originate from:
YouTube, Facebook or other social networks
How to change your cookie settings
Most browsers allow you to delete cookies from your computer’s hard drive, block the acceptance of cookies or receive a warning before a cookie is stored.
What happens if you disable cookies?
However, if you block or delete a cookie, it may be impossible to restore your previously specified preferences or personalised settings and our ability to personalise your experience will be limited.